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Refund policy

Last updated 26 October 2026

This policy covers refunds for Supasend subscription charges billed through Razorpay. It’s meant to be read alongside our Terms of service.

1. Free trial

Every plan starts with a 7-day free trial. A card is required to start one, but you are not charged until the trial ends. Cancel any time before then from your account settings to avoid being charged at all.

2. 72-hour refund window

If you’re charged for a Supasend subscription — whether your trial converting to a paid plan, or a renewal — and you request a refund within 72 hours of that charge, we’ll refund it on a pro-rated basis for the unused portion of the billing cycle. Requests made after 72 hours from the charge date are not eligible for a refund; cancelling still stops future renewals.

3. How to request a refund

Email hello@supasend.co or message us on WhatsApp at +91 79830 48127 with the email on your account and, if you have it, the Razorpay payment ID from your receipt. We’ll confirm eligibility and process approved refunds back to your original payment method via Razorpay, typically within 5–7 business days for it to reflect in your account, depending on your bank.

4. What this doesn’t cover

  • WhatsApp conversation charges billed by Meta at their own rates — these are passed through directly and aren’t Supasend revenue, so we can’t refund them.
  • Charges older than 72 hours at the time you contact us.
  • Partial-month usage on a plan you choose to downgrade or cancel outside the window above.

5. Billing errors

If you were charged in error — duplicate charge, wrong amount, or a charge after you’d already cancelled — that’s on us to fix regardless of the 72-hour window. Reach out and we’ll correct and refund it.

6. Contact

Starhead Digital, A6, Windlass River Valley, Kuwanwala, Dehradun, Uttarakhand, 248005, India.
Email: hello@supasend.co · Phone/WhatsApp: +91 79830 48127